FAQs

Here you will find answers to our frequently asked questions. Please take the time to see if your question can be answered here, as these are the questions that we get from customers most often. If you cannot find the answer you are looking for, or if you would like more information, please contact us.

 

Q: Are you open?
A: No, we are currently closed whilst the Covid-19 outbreak is brought under control.

To shop with us during this time, please visit our Online Shop.

Q: Are you doing deliveries?

Yes our delivery service is still operating, to meet our customer needs whilst our stores are closed. Please visit our online shop to order for home delivery. Delivery area information can be found here

Our prices and delivery days will vary depending on your location.

Q: What are your opening hours?

Coolings The Gardener’s Garden Centre

Monday to Saturday 9am-5pm (during extended hours, from April 1st to July 31st, hours are 9am-5.30pm)

Sunday 9am-4.30pm

Coolings Green & Pleasant

Monday to Saturday 9am-5pm (during extended hours, from April 1st to July 31st, hours are 9am-5.30pm)

Sunday 10am-4.30pm

Coolings Wych Cross Garden Centre

Monday to Saturday 9am-5pm (during extended hours, from April 1st to July 31st, hours are 9am-5.30pm)

Sunday 10.30am-4.30pm (doors open at 10am for browsing)

Coolings Potted Garden Nursery

Monday to Saturday 9am-5pm (during extended hours, from April 1st to July 31st, hours are 9am-5.30pm)

Sunday 9am-4.30pm

Q: Are dogs allowed on site?

Dogs are welcome on site at all Coolings sites.

Please note that they are not allowed in the cafes and are also not allowed on the Nature Trail at Coolings Green & Pleasant, due to the other animals.

Q: Do you have wheelchairs or mobility scooters available?

We currently only have these available at The Gardeners Garden Centre, Rushmore Hill at this time. To use these, please ask at reception when you arrive.

Q: Could you give me advice on this plant?

Here at Coolings, we pride ourselves on our horticultural knowledge. Please visit our Ask the Expert page to ask your question. One of our gardeners will get back to you as soon as possible.

Q: Can I book a table In Arthurs?

Tables in Arthurs cannot be booked. When you arrive, please take a reservations sign and place it on the table before you order.

For Afternoon Tea or Christmas Dinner, reservations can be made. Please contact us on 01959 532 269 for reservations.

Q: How do I book or pay for an educational course?

Please contact us on 01959 532 269 or email lesleywebster@coolings.co.uk

 

Q: Do you have any turf in stock?

Our stock levels change daily. Please contact your local Coolings garden centre for more advice.

Q: Can I speak to someone about garden services?

Please email gardenservices@coolings.co.uk for more information or contact us on 01959 532 269. Our gardening team are often off site, but will endeavour to respond to your request as promptly as possible.

Please note Garden Services are only available at Coolings The Gardener’s Garden Centre.

 

Q: Have you got any job vacancies?

Please see our careers page for more information on job vacancies.

Q: Do you recycle pots?

Yes, we do. The recycling area for pots can be found in the car parks at Coolings The Gardener’s Garden Centre, Coolings Wych Cross Garden Centre and Coolings Potted Garden Nursery. Where possible we reuse the pots on our nursery or elsewhere, or we send them for recycling. Customers are also welcome to help themselves to suitable pots.

Q: Do you sell gift vouchers?

Yes, gift cards can be purchased in store, at reception.

They can also be purchased through our online shop.

Alternatively, please contact your local Coolings garden centre to purchase over the phone.